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HUMAN RESOURCES 5 Books to Help You
"You’re Hired....You’re Fired!" A Manager’s Guide to Employee Supervision By: Deborah L. Whitworth
This book is a great read if you are a manager or a supervisor; even if it is only being in charge temporarily for a day. It will provide you with a step-by-step method of acquiring practical management skills. Author, Deborah L. Whitworth, has been a human resource manager for over 20 years. She has seen it all! She believes that management isn’t rocket science but a process, where the manager acts as a good role model. to do the right thing, but unfortunately, nobody has told you what the right thing is! In this book, Deborah teaches by example and shows you how to manage yourself, so you can be free to manager others. "You're Hired....You're Fired!": A Manager's Guide to Employee Supervision by: Deborah L. Whitworth, 144 pages, ISBN 978-1-55270-146-1 softcover, Canadian: $24.93 + $9.95 postage & handling. MORE INFO
SAVE! The postage/handling on each additional book you order (regardless of title) is only $3.25 per book when ordered at the same time (for destinations in the USA only).
How to Deliver Excellent Customer Service
By: Julie Olley
A pre-designed workbook approach for businesses that wish to develop, implement, analyse and follow-up customer service projects. Step-by-step "HOW TO:" ideas and sample formats are included The suggestions can be implemented over time.
Author, Julie Olley, was formerly National Manager of Quality Assurance with a major international travel organization. She has designed several curricula for The Canadian School of Management and International Business.
How to Deliver Excellent Customer Service by Julie Olley: 160 pg., Softcover; ISBN 978-1-55270-045-6: $26.93 + $9.95 postage & handling. MORE INFO
SAVE! The postage/handling on each additional book you order (regardless of title) is only $3.25 per book when ordered at the same time (for destinations in the USA only).
Jump Start Your New Employees
Get the Most Out of New Hires From Their First Day on the Job!
By: Julie Olley
Jump Start Your New Employees by Julie Olley: 64 pages, softcover; ISBN 978-1-55270-084-6; $12.93 + $9.95 postage. MORE INFO
SAVE! The postage/handling on each additional book you order (regardless of title) is only $3.25 per book when ordered at the same time (for destinations in the USA only).
Salary Administration
This book shows you how to implement a practical salary administration scheme for your employees. It is written in an easy to follow, step-by-step format that you can easily adapt.
It contains numerous examples, together with practical exercises to assist you in understanding the concepts involved.
Salary Administration prepared by Entrepreneurial Business Consultants of Canada; 164 pages; ISBN 978-1-55270-085-3; softcover: $39.93 + $9.95 postage & handling. Order now! MORE INFO
Shoplifting, Security, Curtailing Crime - Inside & Out
By: Don Lunny
If you are a shopkeeper or business owner, this practical, hands-on book will alert you to the alarming theft rates you may be exposed to. From petty theft, bad cheques to armed robbery, you get advice on dealing with the situation and how to train staff.
Discusses internal theft by employees - how you can recognize it and how to reduce it. If it alerts you to just one problem, it could pay for itself many, many times over.
Shoplifting, Security, Curtailing Crime - Inside & Out: by Don Lunny; 115 pages; softcover; ISBN 978-0-920847-66-4: $29.93 + $9.95 postage & handling. MORE INFO
SAVE! The postage/handling on each additional book you order (regardless of title) is only $3.25 per book when ordered at the same time (for destinations in the USA only).
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